Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Standard delivery within Pakistan takes 3–5 business days. International orders typically arrive within 7–14 business days depending on your location.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.
Do you offer free shipping?
We offer free shipping on orders above a certain threshold. Please check our current promotions for the latest offers.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused, unopened products in their original packaging. Please contact our support team to initiate a return.
Can I exchange a product?
Yes, exchanges are available for items that are defective or damaged upon arrival. Please reach out to us within 48 hours of receiving your order.
Are skincare and makeup products returnable?
For hygiene reasons, opened skincare and makeup products cannot be returned unless they are defective.
Products
Are your products authentic?
Absolutely. Velora is committed to sourcing only 100% authentic, premium-quality products. We work directly with trusted suppliers and brands.
Are your products suitable for sensitive skin?
Many of our skincare products are formulated for sensitive skin. We recommend checking the product description and ingredient list before purchasing. When in doubt, please consult a dermatologist.
Do you offer gift wrapping?
Yes! We offer elegant gift packaging for a truly luxurious unboxing experience. Select the gift wrap option at checkout.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and cash on delivery (COD) within Pakistan.
Is my payment information secure?
Yes. All transactions on Velora are encrypted and processed through secure, industry-standard payment gateways.
Contact Us
How can I reach your customer support team?
You can contact us through our Contact page or email us directly. We aim to respond to all queries within 24 hours.
